Return & Refund Policy

At JUMPY WORLD LLC, your satisfaction is our priority. If you are not completely satisfied with your order, we offer a simple and transparent return and refund process to make things right.

1. Return Eligibility

1.1 How to Start a Return

Returning an item is easy:

  • You must submit your return request within 30 days of the delivery date.
  • Requests submitted after this period may not be eligible for return.
  • Once your return request is approved, we will provide instructions for returning the item.

1.2 Item Condition Requirements

To qualify for a return:

  • Items must be unused, unwashed, and in their original packaging with all labels and tags attached.
  • Products that are used, altered, damaged, or mishandled by the customer are not eligible for return.

1.3 Non-Returnable Products

We cannot accept returns for:

  • Personal hygiene-related products
  • Final sale items
  • Customized or personalized products

1.4 Return Shipping Costs

Eligible returns within the United States are accepted without additional return handling charges.

2. Refund Timeline

Once we receive and inspect your returned item:

  • Refunds will be issued to the original payment method within 10 business days.
  • You will receive a confirmation email once your refund has been processed successfully.

3. Delayed Refunds

If more than 10 business days have passed since your refund was approved:

  • Please check with your bank or credit card provider.
  • Contact your payment service provider for additional processing updates.

If you still need assistance, please contact our support team.

4. Damaged or Defective Orders

If your item arrives damaged or defective:

  • Contact us within 24 hours of delivery.
  • Include clear photos of the damaged item and your order number in your email.

Depending on the situation, we may offer:

  • A replacement
  • An exchange
  • A refund

5. Exchange Policy

We are happy to offer exchanges for eligible products.

Please contact our support team for assistance with the exchange process.

6. Contact Information

Business Name: JUMPY WORLD LLC

Business Address:
11200 MENAUL BLVD NE
Albuquerque, NM 87112
United States

Phone: +1 505 464 2480

Email: support@jumpyworld.shop

Website: jumpyworld.shop

Business Hours: Monday – Friday, 9:00 AM – 5.:00 PM (MT)