1. Return Window
Return requests must be submitted within 21 days of delivery.
2. Eligibility for Returns
To qualify for a return:
- Items must be unused and in original condition
- Original packaging should be included if applicable
- Proof of purchase is required (order number, receipt, or confirmation email)
3. Non-Returnable / Non-Refundable Situations
Returns or refunds may be denied for:
- Items damaged due to misuse, accidents, or improper care
- Requests submitted after the 21-day window
- Custom or personalized items once production has started (only if applicable)
4. How to Start a Return
- Email support@jumpyworld.shop with your order number and reason for the return.
- If approved, we will provide return instructions.
- Ship the item back following the instructions provided.
5. Return Shipping Costs
- Customers pay return shipping unless the item is defective, damaged on arrival, or the wrong item was sent.
- We recommend using a trackable return method.
6. Defective, Damaged, or Wrong Items
If your item arrives defective, damaged, or incorrect, contact us promptly. We may request photos and order details. If confirmed, we will offer a replacement or refund and cover return shipping where appropriate.
7. Refund Timing
- Approved refunds are issued to the original payment method.
- Refunds are typically processed within 5–7 business days after approval.
- Banks or payment providers may take additional time to post the refund.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible. If the order has already shipped, the return process applies after delivery.
9. Return Address
Please contact us before sending returns. If authorized, returns are typically sent to:
11200 ΜENAUL BLVD NE ALBUQUERQUE, NM 87112
10. Contact Information
JUMPY WORLD LLC
Address: 11200 ΜENAUL BLVD NE ALBUQUERQUE, NM 87112
Email: support@jumpyworld.shop
Phone: +1 5054642480
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (MT)
Website: https://jumpyworld.shop/